Privacy Policy
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Introduction
Kington Chiropractic is committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy explains how we collect, use, store and protect your personal information when you use our services or visit our website
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Data Controller
Kington Chiropractic
Kington, Herefordshire, United Kingdom
Email: kingtonchiropractic@gmail.com
Telephone: 01544239105
Kington Chiropractic is the data controller responsible for your personal data.
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The Information We Collect
We may collect and process the following types of personal data:
Personal information
Name
Date of birth
Address
Contact details (telephone number and email address)
Health information (special category data)
Medical history
Symptoms and diagnosis
Treatment records
Clinical notes
Technical data
Website usage data (via cookies, if applicable)
How We Use Your Information
We use your information to:
Provide chiropractic care and treatment
Maintain accurate clinical records
Communicate with you regarding appointments
Manage our business and comply with legal obligations
We only collect and use information that is necessary for these purposes.
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Lawful Basis for Processing
We process your data under the following lawful bases:
Provision of healthcare (Article 9(2)(h))
Legitimate interests (to manage the clinic effectively)
Legal obligation (e.g. record keeping requirements)
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Clinical Records, Recordings and AI-Assisted Note Taking
Use of recordings
We may use audio recordings during consultations to support accurate clinical note taking.
You will be informed if a recording is taking place
Recordings are used solely for clinical documentation purposes
Recordings are not used for marketing or shared publicly
AI-assisted note taking
We may use secure AI-based tools to assist in transcribing or summarising consultation recordings.
These tools are used only to support the creation of clinical records
They do not make clinical decisions
All clinical decisions remain the responsibility of the treating chiropractor
Storage and deletion
Recordings are stored securely
Recordings are deleted as soon as reasonably practicable once notes are completed, unless there is a valid clinical reason to retain them
Transcribed clinical notes form part of your patient record
Data Sharing
We do not sell or share your personal data for marketing purposes.
We may share your information:
With other healthcare professionals (with your consent, where appropriate)
Where required by law
With secure service providers (e.g. clinic management software or transcription tools), who are required to handle your data in accordance with data protection laws
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Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure storage of records
Restricted access to authorised personnel only
Use of reputable, compliant third-party systems
Data Retention
We retain clinical records in accordance with professional and legal requirements.
Typically, patient records are retained for a minimum of:
8 years after your last treatment
Or longer where clinically appropriate
Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (where appropriate)
Restrict or object to processing
Withdraw consent (where applicable)
You also have the right to request that your consultation is not recorded.
Consent
Where recordings are used, you will be informed and given the opportunity to decline.
By attending your appointment, you acknowledge that clinical records will be created and maintained as part of your care.
Cookies
Our website may use cookies to improve user experience.
You can control cookie settings through your browser.
Complaints
If you have concerns about how your data is handled, please contact us in the first instance.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.